Warranty Policy

By on August 31, 2016

We stand behind all our products and have great confidence in the quality and the durability of their structural designs. In rare occurrence when a manufacturing defects do come up, we offer a warranty to assure all our customer a peace of mind. We will replace the defected part(s) with replacement part(s).

This warranty would be granted only to the original buyer with proof of purchase for 6 months from the date of receipt of merchandise. The claimer would have to provide an image of the defected part(s) to identify the nature of the defect. This would allow us to know which replacement part(s) are needed.

 

 

LIMITATIONS AND EXCLUSIONS

The manufacturer’s obligation under this warranty shall be limited to repairing the product, or at the manufacturer’s discretion, replace these part with a new or refurbished parts.

The limited warranty does not cover damages caused by modification made on the unit, normal wear and tear, improper assembly/maintenance, or any rust/corrosion that occurs after the buyer receives the product. The warranty does not apply to damage due to accident, abuse, misuse, neglect or theft.
Repaired or replaced products are covered for the remainder of the original warranty period.

The manufacturer is not liable to cover shipping cost for any return/replacement delivery, unless the damage occurs prior to the original unit leaving the manufacturer’s warehouse.

 

 

TO MAKE A CLAIM 

Please follow the following steps if you believe you have a valid warranty claim:

Email the following information to our customer service: customerservice@crazycatchusa.com

Subject – Crazy Catch Warranty Claim

Your First/Last Name

Address

Email

Daytime Phone Number

Describe nature of defect

Image(s) to identify the defected part

Proof of purchase: Receipt/Invoice